Terms and Conditions

Welcome to CocoaDelights! By accessing or using our website, you agree to be bound by the following terms and conditions. Please read these terms carefully, as they govern your relationship with us and your use of our services.

These terms apply to all visitors, users, and others who access or use the website. By using our services, you acknowledge that you have read, understood, and agreed to these terms in their entirety.

If you disagree with any part of the terms, you may not access our services. We reserve the right to modify these terms at any time, and you agree to review them periodically to stay informed of any changes.

Use of Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the site. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our site.

We provide no guarantee that our website will always be available or that it will be free from errors or omissions. We reserve the right to withdraw or amend our site without notice.

By accessing our website, you agree that you are responsible for ensuring that your computer or device is compatible with the services provided on our site, including maintaining the security of your login credentials.

Purchases and Payments

All purchases made through our website are subject to availability. We reserve the right to limit the quantities of any products or services that we offer. Prices for our products are subject to change without notice. We are not liable for any modification, price change, suspension, or discontinuation of any product or service.

We accept a variety of payment methods, including major credit cards and PayPal. By placing an order, you confirm that the information you provide is accurate and complete. We may cancel or refuse orders if fraudulent or unauthorized activity is suspected.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store. You agree to promptly update your account and other information, including your email address and credit card numbers, so we can complete your transactions and contact you as needed.

Shipping and Delivery

CocoaDelights strives to deliver your orders in a timely manner. Estimated delivery times are provided during checkout, but please note that these are only estimates and are not guaranteed. Delays may occur due to unforeseen circumstances such as weather or courier issues.

Shipping costs are calculated based on your location and the size of your order. We aim to keep shipping costs as low as possible while ensuring that your products arrive safely and promptly. You will be notified of shipping charges during checkout.

If your order does not arrive within the estimated timeframe, please contact us immediately, and we will work to resolve the issue as quickly as possible. We are not responsible for delays caused by customs or other regulatory processes in your country.

Returns and Refunds

We want you to be completely satisfied with your purchase. If for any reason you are not, you may return your order for a refund or exchange. Please note that some items may not be eligible for returns due to the perishable nature of our products.

To initiate a return, please contact our customer service team within 14 days of receiving your order. We will provide instructions on how to return your items. Items must be returned in their original condition, with all packaging intact.

Refunds will be processed once we receive your returned items. Please allow up to 10 business days for the refund to appear in your account, depending on your financial institution. Shipping costs are non-refundable unless the return is due to our error.

Intellectual Property

All content on this website, including text, images, graphics, and logos, is the property of CocoaDelights or its content suppliers. You may not reproduce, distribute, or otherwise use any part of our website without our express written consent.

You are granted a limited license to access and use the website for personal and non-commercial purposes. This license does not include the right to download, modify, or distribute any part of our website without our prior written permission.

Unauthorized use of any part of our website may result in legal action. We reserve the right to revoke access to the site and any services provided if we suspect that our intellectual property rights are being violated.

Limitation of Liability

CocoaDelights shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website, products, or services. This includes, but is not limited to, loss of profits, data, or goodwill.

Our total liability to you for any claim arising out of or relating to these terms or the use of our website shall not exceed the amount paid by you to CocoaDelights during the previous 12 months. In no event shall CocoaDelights be liable for any indirect or consequential damages resulting from your use of the site.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages, so some of the above limitations may not apply to you.

User-Generated Content

CocoaDelights may provide opportunities for users to submit reviews, comments, or other content to our website. By submitting content, you grant us a non-exclusive, royalty-free, perpetual, and irrevocable license to use, modify, publish, and distribute that content in any media.

You are solely responsible for the content you submit, and you agree that your submissions will not infringe on the rights of any third party, including copyright, trademark, or privacy rights. We reserve the right to remove or edit any content that we deem inappropriate.

By submitting content, you also agree not to post anything that is defamatory, obscene, or offensive. We may, but are not obligated to, monitor and remove any content that violates these terms or is otherwise inappropriate.

Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of the country in which CocoaDelights operates. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in that country.

If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

These terms constitute the entire agreement between you and CocoaDelights concerning the use of our website and services. Any failure to enforce any provision of these terms shall not be deemed a waiver of such provision or the right to enforce it at a later time.

Contact Information

If you have any questions or concerns regarding these terms and conditions or any of the practices outlined above, we encourage you to get in touch with us. We are always here to provide assistance and ensure that your experience with CocoaDelights is smooth and satisfactory.

Our team is dedicated to maintaining open communication with our customers. Whether you need more information or simply want to provide feedback, we are here to listen and help.

For any inquiries, please contact us via email at [email protected]. We look forward to assisting you and ensuring that your experience with CocoaDelights is exceptional.